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Floral Bouquet Display

Welcome to our online flower shop bouquets for all occasions

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**Returns and Refund Policy** At Bentley Blooms Florist we take great care in preparing and fresh flowers and floral arrangements. Customer satisfaction is our priority, and we strive to address any concerns promptly and fairly. **Contact Details** Bentley Blooms Florist 7 highfields Bentley, Ipswich Suffolk IP9 2BP Tel: 07852 299352 **Fresh Flowers and Perishable Items** Due to the perishable nature of fresh flowers and plants, we cannot accept or offer refunds for: - Change of mind - Incorrect choice of color or style - Minor natural variations in flowers or foliage - Flowers that have not been properly cared for after delivery Under consumer regulations, fresh flowers and perishable goods generally exempt from standard cancellation and return rights. **Damaged or Faulty Orders** your flowers arrive damaged, faulty, or not as described, please contact us within 24 hours of delivery. Where possible, we request: - A photograph of the arrangement- Your order details - A brief description of the issue Depending on the circumstances, we may offer a replacement arrangement, store credit, or a full or partial refund. **Non-Perishable Gifts and Accessories** For non-perishable items such as vases candles, or giftware, customers may return unused items in their original condition within 14 days of receipt for a refund or exchange. Customers are responsible for costs unless the item is faulty or incorrect. **ized or Bes Orders** Custom-made floral arrangements, tribute flowers, special order items cannot be canceled or refunded once preparation has begun unless faulty or damaged. **Delivery Issues** Please ensure delivery details are accurate at the time of ordering. cannot be held responsible for delays or failed deliveries caused by incorrect address information or if the recipient is unavailable. Additional delivery charges apply for reattempted deliveries. **Refund Processing** Approved refunds will be back to the original payment method within 5-10 working days. **Your Statutory Rights** This policy does not affect your statutory rights the Consumer Rights 2015.

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